1. Terms of the Contract.
These Terms & Conditions of Sale apply to all goods supplied by Enki Towels they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. We will send you an order confirmation by e-mail notifying you we have received your order shortly after you have placed your order. This confirmation is not notification we have accepted your order.
We reserve the right to terminate the contract of sale if the price in the contract is not received from you in full.
Enki Pooch may change these Terms & Conditions of Sale without notice to you in relation to future sales.
2. Description and Price of Goods.
We have taken every care to describe and show all items as accurately as possible, as according to the manufacturer's specification. Despite this a slight variation in items may occur. We provide you with product information on the website. If there is anything which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team on 01246 293018
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error we will contact you and offer the following three options:
1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order; or
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 14 days your order will be cancelled or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will credited back to your original method payment.
If within 14 days of accepting your order we discover that all of the items are unavailable we will contact you and advise we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original method of payment.
If within 7 days of accepting your order we discover some but not all of the items are unavailable we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 14 days the unavailable item(s) will be removed from your order and we will despatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
3. Payment - "PayPal 3D Secure"
Payment can be made by Credit Card/Debit Card, PayPal and shall be due before despatch of goods. If your payment fails we will advise you by e-mail including a contact telephone number to call to complete your payment. If you do not contact us to complete payment within 14 days your order will be cancelled.
No goods will be despatched until payment has been made in full and the funds have cleared.
PayPal Pro Hosted - Approved
Delivery will be made to the address specified when you complete your order.
Once the goods have been shipped the delivery address cannot be amended. However should the goods be returned by the courier due to none delivery we may be able to rearange delivery but you will be recharged for this service.
Orders placed before 12.30pm on a working day will be processed that day and will be delivered within 24 to 48 hours providing all goods are available (see condition 2 above). Please note a working day is any day other than weekends and Bank or other Public Holidays.
If you refuse the delivery of your order or fail to take delivery because you have cancelled your contract, Enki Pooch will refund or re-credit you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel you are required to return the goods to Enki Pooch. If you fail to return the goods within 14 days we reserve the right to charge you for any costs incurred by retrieving the goods from you.
We make every effort to ensure goods placed with Free UK Shipping are delivered within 24 to 48 hours of acceptance of your order. However, Enki Pooch will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event we will inform you of any delays as soon as possible.
Please ensure you provide a delivery address where someone will be available to receive the delivery between 8.30am and 5.30pm, Monday to Friday. If our couriers are unable to complete a delivery due to nobody being present a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
Enki Pooch retains ownership of all items until they have been delivered to you (either directly, or by leaving them in a safe place or with a neighbour). Once your goods have been delivered the risk of damage to or loss of the item passes to you.
5. Your Right of Cancellation.
Please note this policy does not apply to business-to-business customers. For business-to-business Terms & Conditions please contact the Sales Team on 01246 293018.
You have the right to cancel your contract with Enki Pooch at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing either by post, by e-mail or by using the Contact Us page of the website.
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Enki Pooch within 14 days at your own cost unless the goods are faulty or mis-described. Please follow our Returns Procedure (see condition 8 below).
You will be credited for the goods within 30 days of notifying Enki Pooch in writing of the cancellation.
6. Refund Policy.
If you are eligible for a refund we will refund you back to the method of payment you used when you originally paid for your order. Please note: it is your responsibility to advise us of any changes to your credit card details i.e. you no longer have that account. Refunds can take up to 30 days to process and once processed may take up to five days to appear on your account depending on credit card issuer.
We will refund you in full if you are not happy with your goods within 14 days (Distance Selling Regulations) of placing the order. If over 14 days additonal costs will be incurred if you return the goods back to enkitowels.com.
Goods must be returned in a saleable condition for refunds to be considered. Any costs incured in sending the goods out to you originally will be deducted from any refund amount due.
7.1. Faulty Item(s).
If you receive goods that are faulty or incomplete on arrival you must notify us within 48 hours of receipt of the item either in writing (by post, by e-mail or by using the Contact Us page on the website) or by calling the Customer Service Team on 01246 293018 during office hours (9am - 5.30pm Monday to Friday). The goods should be returned to us in line with our Returns Procedure (see condition 8 below).
We will test items returned as faulty. If the fault is verified we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If for any reason we are unable to replace the item (for example, due to discontinuation of a product) you will be offered a choice of a substitute alternative product or a refund for the faulty item.
If the goods you have returned are found not to be faulty by our Technical Team you will be notified in writing and the goods will be returned to you at your cost.
7.2. Item(s) Damaged on Arrival.
In the unlikely event of you receiving a damaged product you should notify us in writing (either by e-mail or by using the Contact Us page on the website) within 48 hours of receipt of the goods.
The goods should be returned to us in line with our Returns Procedure (see condition 8 below). Once we have received the goods back at our Despatch Depot we will examine the goods for the damage. If the damage is verified we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return..
If the goods you have returned are found not to be damaged you will be notified in writing and the goods will be returned to you at your cost.
7.3. Wrong Item(s) Delivered.
If by mistake we supply you with an incorrect item you must notify us within 48 hours. The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot the correct items will be shipped within 5 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.
7.4. Item(s) Not Required.
If you wish to return an unwanted item you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 7 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying Enki Pooch of the cancellation.
The item should be returned to us in line with our returns instructions within 28 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.
Any carraige costs initally incured by Enki Pooch to send the goods to you will be deducted from any refund due to you for the cost of the goods.
7.5. Extra Item(s) Delivered.
If, by mistake we supply you with extra items you must notify us immediately, either in writing (by e-mail or by using the Contact Us page on the website) or by calling the Customer Services Team on 01246 293018. The item(s) should be returned to us in line with our Returns Procedure (see condition 8 below). Once the goods have been returned to the Despatch Depot you will be reimbursed for any reasonable carriage charge incurred by the return.
If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.
8. Returns Procedure.
Where necessary items should be returned in their original packaging and 'as new' to the Despatch Depot:
Before returning any items you must acquire a Return Authorisation Number (RAN) number. This number should be quoted on all correspondence, and a covering note should be included with your returned item(s) quoting your name, your order reference, a contact telephone number and your (RAN) number.
Items returned without a valid (RAN) number will be returned to you at your cost.
Please send your items to : Enki Pooch - Unit 3 - Old Brick Works Lane - Sheffield Rd - Chesterfield - Derbyshire - S41 7JD - UK
9. Limitation of Liability.
Enki Pooch will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Enki Pooch or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
Nothing in these conditions excludes or limits the liability of Enki Pooch for death or personal injury caused by our negligence or fraudulent misinterpretation.
10. Data Protection.
Enki Pooch will take all reasonable precautions to keep the details of your order and payment secure. However, unless Enki Pooch are negligent we will not be liable for unauthorised access to information supplied by you.
We do not store credit card details nor do we share customer details with any 3rd parties.
Product images are for illustrative purposes and may differ from the actual product.
Photography Copyright Enki Pooch 2015 onwards.
12. Governing Law and Jurisdiction.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
13. Protecting Your Security.
To ensure your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these Terms & Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
During security checks we may ask for additional information or documentation to support the data you have supplied.
14. Payment Records - Details.
We do not store credit card details nor do we share customer details with any third parties.
15. Free Stock and Promotions - Discount Codes.
All free stock is at our discretion and subject to availabilty. Promotions and free items can be terminated at any time by Enki Pooch.
We give out special Discounts Codes - Rep Codes to new and existing businesses. Only one code per business can be used per online - telephone transaction. We reserve the right to cancel orders that have had more than one code applied for a given transaction.
If we issue a special Discount Code to a business this code will last the lifetime that the business buys from Enki Pooch unless otherwise stated differently by Enki Pooch.
We reserve the right to change any special Discount Code at any time at our own convenience and any code can be terminated at any time by Enki Pooch.
16. Enki Online Selling Rules.
Enki Pooch reserves the right to prohibit distributors/wholesalers and any other secondry seller from selling on any third party market place ie Amazon - Ebay etc. Secondry sellers are permitted to sell Enki products on there own website only and at the sole discretion of Enki Pooch and after legal agreements have bee signed and verified.
17. Privacy and GDPR Policy
Enki Pooch take your privacy very seriously we collect your information when we are quoting, sending a sample out to you or taking an order either over the phone or through our web site. You will always be aware that we are taking your information and that information will be digitally stored until you ask us to remove it from our systems. In certain circumstances we are required by law to save certain information for a fixed period of time which may stop us from being able to remove your details from our system but we can cease to use it for any form of contact with you.
We will only use your personal information to administer your account and provide the products and services you have requested from us.
However from time to time we would like to contact you with details of offers that are relevant to you and important information about our business. If you do not wish us to use your personal information for this please contact us at email@example.com and let us know we can also provide you with a report of all the information we hold for you.
As a business we do not and will never pass your personal information on to a 3rd party for Marketing purposes, we do use 3rd party payment systems where a portion of your personal information may be required to enable us to take a payment from you. Anytime we use a 3rd party payment gateway we will always notify you at the time.
18. Enki Pooch - Jantex UK Ltd
Unit 3 - Old Brick Works Lane
T: 01246 293018
Reg No: 3505789
Rodney Says "Leave Muddy Paws Outdoors"